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Ordering |
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Customized Items: |
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Customized
jerseys (those with a player name / number) require anywhere from 5-10*
business days for production. Shipping times are estimated once jersey
is complete and ready to ship.
Although we customize jerseys in-house, we do
require 5-10*
business days for production (other retailers will need 3-4 weeks as
they must outsource the customization).
*Customized
items are estimated to be completed within 5-10 Business days, due to
the nature of the business and unexpected delays this time is subject to
change during low and high peaks of the season. |
| Accepted
Payments: |
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We accept most major
credit cards VISA, MasterCard, American Express & PayPal. We use a
secure SSL connection provided GeoTrust to process all your secure
orders.
On your credit card
statement, your coolbaseball.com purchases will show as Silver
Crystal Sports Inc. (CoolBaseball.com is a wholely owned web site of
Silver Crystal Sports)
The amount charged will
include shipping. However, the customer is responsible for all duties &
import taxes unless otherwise specified. |
| Return
Policy: |
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If for any reason you are
unhappy with your on-line purchase we're committed to making it right.
We will gladly refund, exchange or replace any product*
which fails to meet your expectations within 7 days of shipment. All
products must be returned in original condition including the original
packaging and all tags and must be accompanied with the invoice.
All refunds will be
credited to the credit card or payment used in the original purchase. We
will make every effort to process your refund quickly.
Please call 416-784-9190
to inform us of the reason of your return and to make arrangements.
*Please
note, customized jerseys cannot be returned except in the event of an
error in customization detail. |
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Shipping
Rates
- Items ship from Toronto, Ontario CANADA |
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Standard
USA |
Express USA |
USA
 |
Service:
Delivery Standard:
Fees/Duties:
Cost: |
UPS Ground™
or XpressPost USA™
1
2-5 Business Days
2
Items may be subject to Brokerage, taxes/duties when crossing the border
3
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UPS
Overnight Delivery™
Next Business Day
2
Items may be subject to Brokerage, taxes/duties when crossing the border
3 |
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Cost: |
Cost: |
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$8.99 USD /
Each additional item add $2
4 |
$45.00 USD
/ Each additional item add $5
4 |
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Standard Canada |
Express Canada |
Canada
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Service:
Delivery Standard:
Fees/Duties:
Cost: |
Canpar
Ground™ or XpressPost Canada™
1
1-4 Business Days
2
Items will not be subject to Brokerage or taxes/duties
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Canpar
Express™ or UPS Express™
1
1-2 Business Days
2
Items will not be subject to Brokerage or taxes/duties |
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Cost: |
Cost: |
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$12.50 USD
/ Each additional item add $2
4 |
$45.00 USD
/ Each additional item add $5
4 |
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International |
International Express |
International
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Service:
Delivery Standard:
Fees/Duties:
Cost: |
Xpresspot
International
3-7 Business Days
2
Includes: Alaska, Hawaii, Puerto Rico & anywhere outside Canada
and Continental US.
Items may be subject to Brokerage, taxes/duties when crossing the border
3
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Please
contact us for Express Shipping Rates for International Orders
Includes: Alaska, Hawaii, Puerto Rico & anywhere outside Canada
and Continental US.
Items may be subject to Brokerage, taxes/duties when crossing the border
3 |
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Cost: |
Cost: |
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$45.00 USD
/ Each additional item add $5
4 |
N/A -
Please Contact Us for Shipping Rate
4 |
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1
Shipping Couriers may vary depending on location and accessibility. PO
BOXES in Canada and the United States are normally shipped via Canada
Post. Shipping Times are estimated and not guaranteed dates of delivery.
2
All shipping times and dates are estimated. We do not guarantee delivery
dates due to the nature of our business and unexpected delays. Note: If
customized items are purchased estimated shipping times are applied only
after the item is fully produced and ready to ship. Customized items can
take anywhere from 5-15 Business days for production.
3
Any Customs, Brokerage & taxes/duties are the sole responsibility of
buyer. Coolbaseball.com (Silver Crystal Sports Inc.) Has no control over
Customs charges and will not in any way make any false or illegal
accusation on any shipments to attempt on lowering or prevent charges
when shipments cross the border.
4
Shipping Rates are subject to change at any time.
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